Chief Minister Conrad K. Sangma on Tuesday said that the CM-Connect programme has enabled the government to address peoples concern directly and effectively.
He made the remark while addressing at CM – Connect programme held in Nongstoin in West Khasi Hills, which was attended by officials from different departments, and representatives from different villages under Nongstoin C&RD block.
Launched in February this year, the CM – Connect outreach programme has given an opportunity to the people to directly raise their concerns and grievances before the chief minister.
“The platform (online, offline and IVS) is an initiative for the citizens to directly reach out to the government to air concerns, raise queries and provide suggestions. Through this platform, the government ensure participatory approach, by listening and responding with appropriate remedies,” the chief minister said.
He said that the platform is easily accessible, which is integrated with social media platform such as WhatsApp, and it bridges traditional communication methods with modern digital tools.
He said that the intervention is to ensure more responsive and inclusive governance.