Chief Minister Conrad K Sangma on Tuesday launched the State’s first cloud-based telephony solution for helpline operations to provide a one-stop source for COVID related information and queries. This is a one-of-a-kind intervention that comes with zero infrastructure costs while filling the State’s unemployment gap at the same time.
The helpline has been made possible by the collaboration of key national partners. Bengaluru based Project StepOne has been at the forefront of voluntary COVID tele-counseling efforts and has kindly offered to support the State Government pro-bono, in the implementation of the technology solutions behind this idea.
“We have tied up with BSNL to provide us with the national toll-free backbone that enables the helpline. The renowned Freshdesk application provides the operations with the ticketing solution to manage and track inquiries. Finally, Team Avenues from our own state has been liaising between stakeholders to integrate the solution across the districts through their dedicated team of helpline operators that will provide support to our citizens in these challenging times,” Chief Minister Conrad Sangma said.
This helpline is available in English, Hindi, Khasi, Garo, and Pnar and operates Monday to Saturday from 9:00 am to 9:00 pm. Callers may call to report symptoms, enquire about entry & exit protocols, or address general COVID-related information and quarantine/isolation protocols. There is also a dedicated team of psychological counselors on standby and doctors in every district who will tele-counsel citizens exhibiting symptoms and in need of medical advice.
The Helpline can be reached by calling the toll free number 14410. EOM