Social Welfare minister Paul Lyngdoh on Monday informed that the department has decided to sanction 14 new posts to make the child helpline service effective.
Speaking to reporters, Lyngdoh said “I am happy to announce that we have been able to strengthen the child helpline service by sanctioning 14 new posts, which will help to make the service more effective.”
He said it is a major achievement for the department because the serivce was activated in 2019, there was just a lone staff and you can imagine the success rate of such a service.
The 14 new posts include 1 IT supervisor, 10 call operators, 1 multi-purpose staff and 2 security guards.
“Now, that we have 10 call operators, it means the service will be faster and complaints, if any, can reach through these call operators at the earliest,” he said.
Meanwhile, Lyngdoh also informed that the department has also activated the women helpline ‘181’.
“I request you to visit the directorate office because we have install latest gadgets and machines which will help to track calls and also track the response system and also there is a dedicated website which has been activated in order to enable this service to be at its peak,” he added.